COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Breakdown Cover

RAC Van Breakdown Assistance

Van Insurance

RAC provides Breakdown Assistance and is there to help with any mechanical or electrical breakdown faults on your van. RAC are on call 24 hours a day, 365 days a year

In an ideal world you will not breakdown or need roadside recovery. However, if you do encounter a problem on the road and want peace of mind, that’s where RAC comes in!

What it covers

  • Cover for any driver- Breakdown assistance covers anyone who is driving the van with the policy holder’s permission, the cover extends to a caravan or trailer up to 7.6m long that you may be towing at the time.
  • UK assisted recovery- If your vehicle cannot be fixed at the roadside the RAC will take your van and up to 8 people to your destination, or back home.
  • UK roadside repairs- Whenever possible, a mechanic will fix the fault or problem on the spot. There is no charge for labour, only parts used.
  • 24/7 service- Friendly operators who are on standby 24 hours a day, 7 days a week, alerting mobile units within minutes of your call.

You can upgrade your level of cover; the options available are listed below:

  • Roadside, Recovery & At Home– This level of cover offers the same as the standard cover with the addition of the RAC providing assistance at your home address or within a ¼ mile of your home address.
  • Roadside, Recovery, At Home & Onward Travel- If you purchase this level of cover you will be covered with all of the above. In addition you can get either replacement van hire for up to 24 hours; onward travel by another means, or overnight accommodation while your van is being repaired. This is limited up to £150 per person or £500 for your party whichever is more cost efficient.
  • Roadside, Recovery, At Home, Onward Travel & EU- This enables you to be covered for assistance in 48 European countries. For a list of countries covered please refer to your policy document.

Things to think about

  • Vans that have not been regularly serviced
  • The costs of parts, fuel or other supplies are excluded
  • Road traffic accidents or any other claim that is not a vehicle breakdown
  • Any labour provided at the garage to which the vehicle was taken too
  • Any motor caravan, or vehicle in excess of 3.5 tonnes gross vehicle mass, or longer than 5.5m (7.6m when towing a trailer or caravan)

Please refer to the policy document for full terms, exclusions and limitations.

Need a Dial Direct Van Insurance Quote ?

Our Van Insurance product takes our customers’ needs into consideration, offering an impressive level of cover.

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