COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Motor Legal Protection

Motor Legal Protection

Car Insurance

If you’re in an accident that’s not your fault, our Motor Legal Protection provides legal expenses to help you and your passengers claim compensation for uninsured losses including personal injury. In addition it provides legal expenses to defend you if you are facing suspension or disqualification of your driving licence.

What it covers

  • Up to £100,000 of legal expenses to pursue uninsured losses such as personal injury, loss of earnings or excesses following a motor accident
  • Up to £20,000 of legal expenses for motor prosecution defence
  • Free 24/7 motor legal advice helpline

Things to think about

  • Uninsured loss claims must be reported within 180 days of the accident, and the third party must have valid motor insurance at the time of the accident
  • Motoring prosecution defence does not cover any fines or penalties, or any charges relating to drink or drugs
  • Personal injury claims must be as a result of a motor related accident
  • There must be a reasonable chance of case success

Administered by ACM ULR Ltd, underwritten by RAC Insurance Ltd

Need a Dial Direct Car Insurance Quote ?

With our Car Insurance you can be confident that you are getting a premium level of cover for you and your vehicle.

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