CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Login and Register

Self Service Centre

We want you to be able to look after your insurance policy in the way that suits you and at a time that is most convenient for you

If you are an existing Dial Direct customer you can manage your policy online by logging into your Self Service Centre. You can view your policy documents and make various changes to your insurance policy here. 

My Account gives you access to your documents 24/7.

The Self Service Centre allows you to: