COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Guaranteed Replacement Van

Guaranteed Replacement Van

Van Insurance

At Dial Direct we understand the importance of your van to your livelihood. We know that you couldn’t be without your van for a prolonged period of time should you have an accident or your van is stolen. Whether you use your van for business or leisure, our Guaranteed Replacement Van cover can take away any worry you may have in the event of your van being temporarily off the road.

We provide a courtesy van for up to 7 days as standard or you can choose to upgrade your policy to provide you up to 28 or 60 days hire with our Guaranteed Replacement Van or Guaranteed Replacement Van Plus.

Guaranteed Replacement Van

  • Up to 28 days hire through a leading national supplier
  • Cover if your van is damaged as a result of an accident, fire, theft or attempted theft
  • Cover if your van is stolen or deemed not drivable following a road traffic accident
  • The choice to upgrade your policy to Guaranteed Replacement Van Plus for 60 days car hire in a similar sized vehicle to your own

Or upgrade to our Guaranteed Replacement Van Plus

Here at Dial Direct we have introduced our Guaranteed Replacement Van Plus which allows you to upgrade to provide you with additional benefits such as a similar size replacement van or the flexibility to choose a cash alternative, the choice is yours.

  • Replacement van that is of a similar physical size to your own
  • A £100 cash alternative is available instead of replacement van if you do not need a hire vehicle
  • Up to 60 days consistent van hire

Things to think about

  • Van hire is subject to the terms and conditions of the vehicle replacement provider
  • You must be able to provide valid credit/debit card details and pay a security/fuel deposit for the van that you borrow as part of the product offering
  • Where you choose the £100 cash offer, you will no longer be entitled to a replacement van
  • You must have valid full UK driving licence

Please refer to the policy document for full terms, exclusions and limitations.

Need a Dial Direct Van Insurance Quote ?

Our Van Insurance product takes our customers’ needs into consideration, offering an impressive level of cover.

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