CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Dial Direct

We’ve helped more than 1 million customers with their insurance needs

Simplifying your insurance needs

Car Insurance

As one of the UK’s leading Car Insurance providers you can be confident you are getting a high quality level of cover. Additionally, your price will include RAC Breakdown Assistance as standard.

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Home Insurance

We offer Home Insurance that can be tailored to your individual needs and lifestyle. After all, there’s no place like home. Your price will include Home Emergency Assistance and Family Legal Protection as standard.

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Van Insurance

Our Van Insurance product takes our customers’ needs into consideration, offering an impressive level of cover. Additionally, your price will include RAC Breakdown Assistance and Motor Legal Protection as standard.

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Making a claim

Need to make a claim? Call our 24 hour UK claims helpline where our team of specialist representatives will be there to help you every step of the way.

Our fraud prevention measures

Frequently Asked Questions

Frequently asked questions

Brexit: Driving in the EU

Green Cards are not required as proof of insurance for driving in the EU until the end of this year. Click below to find out more about what may happen from 1st January 2021.

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