CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Keycare Cover

Keycare Cover

Van Insurance

We know that your van is often the cornerstone of your business and that if you lost your keys, you may not be able to get on with your day. That’s where Keycare’s comprehensive cover for lost or stolen keys can help!

Remove any thought of costs or inconvenience. Our Keycare cover provides you with quick support to take away the annoyance and panic of losing your keys. 

What it covers

  • Cover for replacing permanently lost keys and locks up to the annual limit of £1,000
  • Up to £40 per day towards vehicle hire for 3 days if lost or stolen keys mean you can’t drive your vehicle
  • Locksmith charges for keys locked in vehicles or inside premises
  • Cover anywhere in the EU
  • Access to an approved nationwide network of locksmiths
  • Access to an emergency 24/7 helpline

Things to think about

  • Claims relating to the damage of keys or locks that are the result of wear and tear will not be covered
  • Claims must be reported to us within 30 days
  • Lost keys will only be replaced if not found within 3 working days

Please refer to the policy document for full terms, exclusions and limitations.

Need a Dial Direct Van Insurance Quote ?

Our Van Insurance product takes our customers’ needs into consideration, offering an impressive level of cover.

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