Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

About Us

Truly comprehensive insurance supported by outstanding customer service​

We're a brand you can trust

Dial Direct is one of the UK’s largest insurance providers and we’ve helped more than 1 million customers with their insurance needs. We offer premium Car, Van and Home Insurance products which include a wide range of inclusive features and benefits, allowing customers to select a truly comprehensive insurance product that suits their needs and lifestyle.

Need to make a claim? Or have a question for us? Call our 24 hour UK claims helpline or dedicated Customer Service Team where our specialist representatives will be there to help you every step of the way.

Simplifying your insurance needs

Car Insurance

As one of the UK’s leading Car Insurance providers you can be confident you are getting a high quality level of cover. Additionally, your price will include RAC Breakdown Assistance as standard.

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Home Insurance

We offer Home Insurance that can be tailored to your individual needs and lifestyle. After all, there’s no place like home. Your price will include Home Emergency Assistance and Family Legal Protection as standard.

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Van Insurance

Our Van Insurance product takes our customers’ needs into consideration, offering an impressive level of cover. Additionally, your price will include RAC Breakdown Assistance and Motor Legal Protection as standard.

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Why choose Dial Direct?


A leading panel of insurers

Our panel is made up of a number of leading UK insurers so you can be confident that you are getting the right level of cover to suit your needs.

Dedicated 24/7 UK claims

Open 24 hours a day, 7 days a week. If you need to speak to us about an accident or claim, our dedicated Claims Representatives are here to help you through the process.

UK Based Contact Centre

UK based contact centre

Our dedicated Customer Service representatives are available 7 days a week to help with any question or query you may have.

Don’t just take our word for it