Our experienced representatives at our award winning UK call centre are waiting to hear from you

We have 100 dedicated customer service representatives waiting to take your call should you have a question for us regarding our products and services.

We like to make life a little easier for our customers by allowing you to contact us in a way that suits you. Visit your SelfService Centre, phone us or send an email; we will be waiting to hear from you.

 

Self Service Centre

If you are an existing Dial Direct customer you can manage your policy online by logging into your Self Service Centre. You can view your policy documents and make various changes to your insurance policy here. The Self Service Centre allows you to:

  • Access your policy online 24-7

  • Change your payment details

  • View, download or print your policy documents

  • Make a payment

  • Make changes to your policy details

Log inRegister

Home Insurance

New Quotes

0344 209 0449 Open Monday to Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-4pm

Customer Services

0344 412 2138 Open Monday to Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-4pm

24 hour UK claims helpline

0344 209 0449

Car Insurance

New Quotes

0344 871 1694 Open Monday to Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-4pm

Customer Services

0344 412 2137 Open Monday to Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-4pm

24 hour UK claims helpline

0344 412 2142

RAC Breakdown Assistance - 24 hours

0330 332 8471

Windscreen repair - Autowindscreens - 24 hours

0330 018 3243

Van Insurance

New Quotes

0330 018 1162 Open Monday to Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-4pm

Customer Services

0344 412 2135 Open Monday to Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-4pm

24 hour UK claims helpline

0344 412 2142

RAC Breakdown Assistance - 24 hours

0330 332 8471

Windscreen repair - Autowindscreens - 24 hours

0330 018 3243

Next Generation Text

Next Generation Text Service

If on telephone calls you struggle to hear what the other person is saying, or they can't understand what you're saying, the Next Generation Text (NGT) Service can help.

If you would like to communicate with one of our representatives via the Next Generation Text Service, please add 18001 before the number you require. For more information please click here

If you prefer, you can write to us at

Dial Direct Insurance

Pegasus House
Bakewell Road
Orton Southgate
Peterborough
PE2 6YS

Email Us

Should you wish to use an alternative means of communication, we are happy to correspond with you by email. Please email your queries,providing your full name, date of birth, post code and policy number to:contact@dialdirect.co.uk

Please note, your email will be passed onto the relevant department and they will aim to respond to you within 5 working days.

Don’t forget you can always log into your Self Service Centre at a time to suit you to make changes.

If you wish to complain about a product or service please click here take to complaints page.