COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Driving abroad

Driving Abroad

Van Insurance

Great news – you can take your vehicle abroad

What it covers

  • You and any named driver on your policy when using the vehicle within the European Union
  • Up to 30 days, in any period of insurance, full policy cover while you are using the vehicle within the countries referred to in your policy documents
  • The option to increase your cover for a longer period subject to your insurer's approval
  • Customs duty will be covered if the vehicle is damaged and the insurer decides not to return it after a valid claim on the policy
  • Transportation while the vehicle is being carried between sea or air ports or railway stations within specified countries, if by a recognised route

Things to think about

  • No International Motor Insurance Card (Green Card) needed for up to 60 days cover
  • Further information on the countries that follow the above EU Directive can be found by visiting
  • If your Certificate of Motor Insurance allows a specific driver to drive any other vehicle, that cover does not apply outside of Great Britain, Northen Ireland, Isle of Man, and The Channel Islands

Need a Dial Direct Van Insurance Quote ?

Our Van Insurance product takes our customers’ needs into consideration, offering an impressive level of cover.

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