CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Total excess

Van Insurance Excess

Van Insurance

This is the first part of any claim that you will pay. It consists of a COMPULSORY excess which is a fixed amount set by the insurer and can’t be changed plus a VOLUNTARY excess which is the amount you are prepared to pay in addition to the compulsory excess.

At Dial Direct, your car insurance excess will vary depending on your policy cover and you can see some examples below.

Compulsory excess

The amount set by the insurance provider which can’t be changed.

Voluntary excess

Your excess could help you to keep your premium down – generally, the higher your voluntary excess the lower your price and vice versa. It’s important to remember that this excess will be payable in addition to any compulsory excess which applies.

You can see the exact excesses which apply to you in your policy documents, within your online My Account area.

Window glass

In respect of window glass only a £75 excess will be payable.

For a replacement windscreen/window you will have to pay the first £75 of any claim, shown in your Details of Cover as window replacement glass excess. Where the glass is repaired and not replaced no excess applies.

Replacement locks

In respect of Replacement Locks a £100 excess will be payable. The maximum we will pay is £500, less any excess.

Additional Excesses in the event of an accident:

  • If the driver is 17-20 years old, a £400 excess will be payable in addition to the policy excess.
  • If the driver is 21-24 years old, a £200 excess will be payable in addition to the policy excess.
  • If the driver of the vehicle is 25 years old or older, but only holds a Provisional Licence or only obtained a Full Licence issued in the UK or the EU less than one year ago, an excess of £150 will be payable in addition to the policy excess.

Need a Dial Direct Van Insurance Quote ?

Our Van Insurance product takes our customers’ needs into consideration, offering an impressive level of cover.

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