Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Understanding Insurance

Your guide to renewing your car insurance policy

Whether you plan on renewing your policy with your current insurance provider or are looking to switch, it is important to check when your car insurance is up for renewal.

Do renewals happen automatically?

Yes. In many cases, insurance providers have an ‘auto-renewal’ process attached to your policy. This means that, unless you tell them otherwise, the insurance provider will automatically renew your policy for you.

Although this is convenient, it is important to check any price changes that are included in your renewed policy. Renewal notices now have last year’s price on them so you can directly compare any changes in your policy price. Also, remember that you can shop around to check other providers before committing to the auto-renew.

How do I stop auto-renewal?

If you want your current insurance provider to not automatically renew your insurance policy, you need to get in contact with them. Be sure to do this before the renewal date. Otherwise you could be charged a cancellation and administration fee, even if you cancel in the cooling off period of the first 14 days of the policy renewal.

Does it cost money to cancel a renewal and switch?

In most cases, it will not cost you any money to cancel the renewal process at the end of your insurance policy and switch to another company, as long as you do it before the renewal date. But make sure you check the terms and conditions listed in your insurance document when you take out a policy.

Will my No Claims Bonus be carried over if I switch? 

Having a No Claims Bonus could help to reduce the cost of any future insurance policies. Your current insurance provider should provide proof of your history of not claiming when your insurance is up for renewal. As a result, you would be able to transfer your No Claims Bonus if you switch.

If you’d like to know more about car insurance, we’ve written a handy guide to car insurance to explain it all.

Need a Dial Direct Car Insurance Quote ?

With our Car Insurance you can be confident that you are getting a premium level of cover for you and your vehicle.