COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Drive other vehicles

Driving Other Vehicles

Car Insurance

Great news – we may be able to cover you to drive other cars.

What it covers

  • Only applies to the specific driver as shown on your Certificate of Motor Insurance
  • Cover is limited to Liability to Others only whilst the specific driver is driving a car that is not owned by, registered to, or hired or leased to them
  • There must be a current and valid Certificate of Motor Insurance held for the other car

Things to think about

  • You must have owner's permission to drive the other car and providing your driving licence will allow you to drive the vehicle.
  • Cannot be used outside Great Britain, Northern Ireland, Isle of Man and the Channel Islands
  • This does not provide any cover for damage to the vehicle
  • Does not apply if your car is disposed of, or damaged beyond economical repair or stolen and not recovered

Need a Dial Direct Car Insurance Quote ?

With our Car Insurance you can be confident that you are getting a premium level of cover for you and your vehicle.

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