CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Courtesy car

Courtesy Car

Car Insurance

Provides you with a courtesy vehicle while an approved repairer fixes yours (subject to availability).

What it covers

  • A courtesy car, subject to availability and the recommended repairer's terms and conditions.

Things to think about

  • If available, the replacement vehicle may not be any larger than a small hatchback, typically with a 1 litre engine
  • you can upgrade to a guaranteed like for like vehicle at an additional cost to you
  • The terms, conditions and excesses of your policy apply for the courtesy car

Need a Dial Direct Car Insurance Quote ?

With our Car Insurance you can be confident that you are getting a premium level of cover for you and your vehicle.

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