Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Understanding Insurance

Your guide to insurance and changing cars

Getting a new car can be an exciting time but you need to make sure you keep your insurance up to date when this happens. This is because your old policy will not cover you for your new car. If you do not let your insurance provider know of this change then you would be driving your new car illegally, without insurance.

How quickly do I need to let them know?

When getting a new car, you need to update your insurance details as failing to do so is a criminal offence. You have to let the insurance provider know exactly when you are getting the new car, including when it is being delivered (if you are doing this) or when you are going to pick it up. 

If you are getting a brand-new car from a dealership then this may include insurance for the first couple of days after you collect it but make sure you double check this in the terms and conditions of the purchase. 

How do I transfer insurance to my new car?

If you are planning to stay with your current insurance provider, you will need to get in touch with them to let them know what’s going on. Your insurance provider will then re-calculate your price and offer you the option to either re-insure your new vehicle or cancel the policy. Be aware, if you have upgraded your car then your re-calculated insurance policy may be higher than before. 

Does it cost anything to transfer my insurance? 

If you stay with your current insurance provider, you might have to pay a mid-term-adjustment fee to change your policy plus a potential change in premium, up or down, but this will depend upon the individual insurance company. 

What if I want to change insurance provider?

When you get your new car, you can decide to cancel your insurance with your current provider and find a new insurance provider. It is important to remember that changing insurance provider part-way through your policy may come with a cancellation fee which can often be expensive. As such, it might not be cost-effective to change your insurance provider, unless your policy is due to expire soon anyway. 

Need a Dial Direct Car Insurance Quote ?

With our Car Insurance you can be confident that you are getting a premium level of cover for you and your vehicle.