What to do if you have an accident

Car Insurance

If you’re in an accident follow this process…

  • Don’t drive away – if it is safe to do so, stop and make sure no one has been hurt.
  • Take the other driver’s details. Including their name, address, and registration number. If anyone else was involved take down their contact details. This information should include witnesses.
  • Don’t admit blame or liability or offer to pay for any injury or damage caused.
  • Make a sketch of the accident scene and show all vehicles and people involved, including witnesses.
  • If it is safe to do so, use your camera phone to take pictures of the scene.

How to make a claim

  • Call the claims helpline on the number below any time day or night, we are open 24 hours a day, 7 days a week to take you call.
  • Our expert representatives will sort out your claim with the minimum of fuss in the shortest possible time.
  • The minimum information you will need when calling us is your name and address.

Other useful information to have when calling us is:

  • Policy number
  • Police crime reference
  • Contact details of others involved in the accident
  • Witness information

If you need to make a claim please call us now.

Claims helpline telephone numbers:

Van customers – 0344 4122142

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With our Car Insurance you can be confident that you are getting a premium level of cover for you and your vehicle.

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