CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Storm and Flood

Storm and flood

Home Insurance

Back up against loss or damage caused by storms or floods

Buildings Cover

What it covers

  • Your buildings are insured against loss or damage caused by Storm or Flood

What isn't covered

  • Loss or damage to fences, gates and hedges
  • Loss or damage caused by frost
  • Loss or damage caused by a gradual rise in the ground water level

Contents cover

What it covers

  • The contents are insured against loss or damage caused by storm or flood

What isn't covered

  • Loss or damage caused by a gradual rise in the ground water level

Buildings & Contents cover

What it covers

  • Combining Buildings and Contents cover you will receive cover for all of the above

What isn't covered

  • Any of the exclusions mentioned above will not be covered

Need a Dial Direct Home Insurance Quote ?

Dial Direct offers home insurance that can be tailored to your individual needs and lifestyle. After all, there’s no place like home.

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