Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Motor Legal Protection

Family Legal Protection

Home Insurance

Family Legal Protection will provide you with legal assistance and confidential advice to help you should you find yourself involved in a legal dispute. With Dial Direct’s Family Legal Protection you are covered for up to £50,000 of legal costs.

We understand that being in a legal dispute can feel isolating when you are unsure who to turn to for advice. This is where Dial Direct’s Family Legal Protection is here to help. Family Legal Protection is there to provide you with financial support and a confidential legal helpline that is open 24 hours a day, 7 days a week to give you help when you really need it

What it covers

What isn't covered

Please refer to the policy document for full terms, conditions, exclusions and limitations.

Need a Dial Direct Home Insurance Quote ?

Dial Direct offers home insurance that can be tailored to your individual needs and lifestyle. After all, there’s no place like home.