Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Home Emergency Assistance

Home Emergency Assistance

Home Insurance

Imagine coming home one evening to find that the heating has broken down, you have no hot water or electricity, or a pipe had burst. If this were to happen to you Home Emergency Assistance cover can provide you with the support you need to get your house up and running again! 

Home Emergency Assistance could help protect you, as a home owner, in the event of a domestic emergency. 

We provide a 24 hour UK emergency claims line and we will arrange for qualified tradesman to come to your home to carry out emergency repairs.

What it covers

What isn't covered

For full details of benefits, exclusions, limitations and cover please see our policy wording.

Need a Dial Direct Home Insurance Quote ?

Dial Direct offers home insurance that can be tailored to your individual needs and lifestyle. After all, there’s no place like home.