COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Escape of water

Escape of water cover

Home Insurance

The buildings are covered for loss or damage caused by escape of water

What it covers

  • Cover against loss or damage caused by escape of water

What isn't covered

  • Loss or damage occuring during any period when the home is unoccupied for longer than permitted period of unoccupancy
  • Loss or damage caused by overflowing wash basins, sinks, bidets, showers, and baths as a result of taps being left on
  • Loss or damage to property that happens gradually over a period of time, such as corrision or rusting, sulphate reacting with any material from which the property is built

Need a Dial Direct Home Insurance Quote ?

Dial Direct offers home insurance that can be tailored to your individual needs and lifestyle. After all, there’s no place like home.

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