Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

About Budget

Customer Reviews and Testimonials

What our customers are saying

"Currently the service Dial Direct give is excellent from renewing policies to processing claims. Cannot identify areas for improvements."
Isle of Lewis
"I am very pleased with how quickly I was able to set up my policy. All the information was available. So now when my other vehicle's insurance is up for renewal, I will be using Dial Direct."
"Service was first class. I would rate it 5 star."
"Not very often we receive excellent customer service these days so it was a pleasure to talk to your colleague and would recommend to friends and family."
"The service that l received was friendly, comforting, yet professionally given. I look forward to being a customer with Dial Direct."
"The experience so far has been very good, cannot think of anything to improve."
"I did an online search. Dial Direct was the cheapest price, so I rang to confirm, there is nothing to change for me it was easy."
Lostock Gralam
"I think Dial Direct have got everything just right for customers."
"It was brilliant, I cannot remember the name of the gentleman I spoke to, I hope you will know; he was brilliant, probably the best service I have ever received on insurance in my whole life. He knew exactly what he was talking about, answered all my questions. It was an absolute pleasure to deal with someone that knew what they were talking about - that is rare nowadays."
"I was very happy with my experience and very clear cover details."
West Glamorgan
"I was really surprised at how easy it was to transfer my policy from one address to another when I moved a few weeks ago. Really helpful staff and a really straightforward transaction."
"You hear horror stories of insurance companies not helping and trying every way not to help. Dial Direct have been amazing, totally helpful, the staff friendly and have called me and made sure I am happy. I really cannot compliment them enough."
Eton Wick
"The lady I spoke to was amazing. she made the effort to pronounce my difficult name, and after that I spoke to someone who was helpful, polite and eager to help me."
"I found most of what I wanted to know was already laid out clearly, and in a way I could understand what my policy would include as far as my requirements were concerned."
"I renewed for the second year running. The sale representative used very good communications skills in dealing with me. His customer service skills was also of a high standard. He offered me the confidence to complete the transaction by helping me through the whole process. I was very happy with the quoted price given to me."