Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Experienced Driver Discount

Here at Dial Direct we give customers the chance to be rewarded for previous experience

Who can benefit and what is Mirrored NCD?

Our exclusive Mirrored No Claims discount will benefit customers who want to insure a van with either 0 years or limited No Claims Discount as they will be able to use NCD that is currently in use on another vehicle to get a discount on their insurance 

Additionally, customers who do not have another vehicle insured in their own name but have earned years of NCD as the husband, wife or civil partner of the policyholder will be able to use this to get the same level of discount on their policy with us. 

How do I know if Mirrored No Claims Discount applies to me?

  • Be the policy holder of another active UK vehicle’s insurance policy.
  • Be a named driver on another active UK vehicle’s insurance policy and be the husband, wife or civil partner of the policy holder.
  • Live at the same address as the policy holder and;
    Have driven the vehicle claim free for as little as 1 year.

What do I need to provide as proof in order to get Mirrored No Claims Discount?

In line with our terms and conditions, you may be asked to provide proof of your claim free driving experience within 7 days of the start date of your policy.

You will often find this information on the policy’s Statement or Schedule of Insurance. If you don’t have either of these we can also accept any other document from the current insurer providing it meets the following criteria:

  1. It must be for an active policy on a different vehicle to the one being insured with us.
  2. It must show the No Claims Discount in years or percentage.
  3. It must clearly state your name as the policy holder, or as the named driver on your husband/ wife/civil partner’s policy.
  4. If you aren’t able to provide proof, the cost of your policy is likely to increase, and in some cases, may be cancelled.

Please note: You may see ‘Mirrored NCD’ referred to as ‘Experienced Driver Discount’, ‘Named Driver Discount’, ‘Other Vehicle NCD’ or ‘2nd Vehicle NCD’ within your policy and supporting documentation.

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