CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Contact Us

Call us

We are continuing to monitor the coronavirus (COVID-19) pandemic as it develops and are ensuring that our employees and business are protected, whilst doing our very best to maintain service levels for our customers.

Please be assured that the cover provided by your Dial Direct policy will be unaffected by the COVID-19 pandemic.

Please log in to your Self Service Centre  in the first instance if you need to view or manage your policy. Our webchat team will also be available to help once you have logged in.

You can still contact us by phone, but there may be slightly longer waiting times than usual.

Next Generation Text Relay

We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. Please be advised that there may be slighter longer waiting times than usual. For more information on Next Generation Text Relay please click here.

New Quotes: 0344 871 1694

Customer Service: 0344 412 2137

Open Monday to Friday 8am-8pm; Saturday 8am-6pm; Sunday 10am-4pm


Claims Helpline: 0344 412 2142

RAC Breakdown: 0330 332 8471

Windscreen Repair: 0330 018 3243

Open 24 hours a day

New Quotes: 0330 018 1162

Customer Service: 0344 412 2135

Open Monday to Friday 8am-8pm; Saturday 8am-6pm; Sunday 10am-4pm


Claims Helpline: 0344 412 2142

RAC Breakdown: 0330 332 8471

Windscreen Repair: 0330 018 3243

Open 24 hours a day

New Quotes: 0344 209 0449

Customer Service: 0344 412 2138

Open Monday to Friday 8am-8pm; Saturday 8am-6pm; Sunday 10am-4pm


Claims Helpline: 0344 412 2143

Open 24 hours a day

We understand that losing someone is one of the most difficult times you’ll have to face.

If the person who has passed away is a customer of ours, please notify us as soon as possible by calling us on the number shown below:

Car Insurance: 0344 412 2137

Van Insurance: 0344 412 2135

Home Insurance: 0344 412 2138

Open Monday to Friday 8am-8pm; Saturday 8am-6pm; Sunday 10am-4pm

We have also created a useful guide to help you through the next steps, along with a useful checklist for you to download if you wish.  

Click here for more information

Bereavement Checklist to see the checklist

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