CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Understanding Insurance

Brexit: Driving in the EU

The UK left the EU on 31st January 2020 and an agreement with the EU has been reached which means that Green Cards will be required as proof of insurance when driving in the EU and EEA. 

You will need to carry a Green Card when driving in the EU and EEA. Those who travel without one may be breaking the law and may not be allowed to drive in the country they are visiting. Vehicles towing a trailer or caravan will also need a separate Green Card for the trailer or caravan.

  • If you require a Green Card for your vehicle and caravan/trailer – please contact us 21 days before you are travelling and we will arrange for one to be sent to you. 

In addition to a Green Card, you will need to take your driving licence and V5C log book with you and display a GB sticker on your vehicle. You may also need an International Driving Permit to drive in some EU/EEA countries.

For more information on driving abroad and any required documentation, please review the following websites:

Need a Dial Direct Car Insurance Quote ?

With our Car Insurance you can be confident that you are getting a premium level of cover for you and your vehicle.