COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Freezer contents

Freezer contents cover

Home Insurance

If you lose your freezer contents you’ve got backup

What it covers

  • Up to £500 per claim with a maximum of £1000 during the period of insurance
  • Includes cover for food in a freezer cabinet or freezer compartment of a refrigerator made unfit for human consumption due to: a rise or fall in temperature or contamination by refrigerant or refrigerant fumes

What isn't covered

  • Freezers/refrigerators over 10 years old
  • Loss of or damage to the food held or used for business purposes

Need a Dial Direct Home Insurance Quote ?

Dial Direct offers home insurance that can be tailored to your individual needs and lifestyle. After all, there’s no place like home.

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