We are continuing to monitor the coronavirus (COVID-19) pandemic as it develops and are ensuring that our employees and business are protected, whilst doing our very best to maintain service levels for our customers.
Please be assured that the cover provided by your Dial Direct policy will be unaffected by the COVID-19 pandemic.
Please log in to your Self Service Centre in the first instance if you need to view or manage your policy. Our webchat team will also be available to help once you have logged in.
You can still contact us by email. We are currently operating with reduced staff numbers which means it may take longer than usual to resolve your query. We aim to respond to you as soon as possible.
Please email firstname.lastname@example.org with your query and include the policy number, the policyholder’s full name and date of birth.
Please note that emails are not a secure method of communication. Please only share personal information you have been asked for in order for us to deal with your query at this time.