CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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We are continuing to monitor the coronavirus (COVID-19) pandemic as it develops and are ensuring that our employees and business are protected, whilst doing our very best to maintain service levels for our customers.

Please be assured that the cover provided by your Dial Direct policy will be unaffected by the COVID-19 pandemic.

Please log in to My Account in the first instance if you need to view or manage your policy. Our web chat team will also be available to help once you have logged in.

You can still contact us by email. We are currently operating with reduced staff numbers which means it may take longer than usual to resolve your query. We aim to respond to you as soon as possible.

Please email contact@dialdirect.co.uk with your query and include the policy number, the policyholder’s full name and date of birth. 

Please note that emails are not a secure method of communication. Please only share personal information you have been asked for in order for us to deal with your query at this time.