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Email us

Please log in to ‘My Account’ in the first instance if you need to view or manage your policy. Our web chat team will also be available to help once you have logged in.

You can still contact us by email. Please email contact@dialdirect.co.uk with your query and include the policy number, the policyholder’s full name and date of birth. 

If you wish to make a complaint please email complaints@dialdirect.comPlease include details of your name and address, a contact telephone number, your policy or quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask you for further details. In all cases we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.

Please note that emails are not a secure method of communication. Please only share personal information you have been asked for in order for us to deal with your query at this time.