COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Windscreen cover

Windscreen Cover

Car Insurance

Covering the cost of repairing or replacing your glass

What it covers

  • The front windscreen, side, rear window and standard sunroof
  • The cost of repairing or replacing it
  • The insurer will pay for any repair to the bodywork of the car that has been damaged by broken glass from the windscreen or windows
  • Unlimited cover if the repair or replacement is carried out by one of our approved suppliers
  • A claim under this section only will not affect your no claims discount
  • If the glass is repaired and not replaced, no excess is payable

Things to think about

  • If you choose to use your own supplier, then cover will be limited to £150 less any excess
  • No cover for damaged or broken glass in panoramic glass roofs
  • Repair or replacement of the hood/roof structure of a convertible or cabriolet vehicle is not included
  • Repair or replacement of any glass that is part of a removable or folding convertible roof is not covered

Need a Dial Direct Car Insurance Quote ?

With our Car Insurance you can be confident that you are getting a premium level of cover for you and your vehicle.

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