CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Replacement locks

Replacement Locks

Car Insurance

Cover for your vehicle locks

What it covers

  • £500 cover if your vehicle keys or ignition device are stolen
  • The door locks and/or boot lock
  • Ignition/steering lock
  • Replacement keys or ignition activation device or the lock transmitter and central locking interface
  • The reasonable cost of protecting the vehicle, transporting it to the nearest repairers when necessary and delivering it back home

Things to think about

  • £100 excess is payable
  • If your keys or activation device are left in the vehicle you won't be covered
  • Cover isn't provided if they are taken without your permission by a person known to you, unless that person is reported to the police

Need a Dial Direct Car Insurance Quote ?

With our Car Insurance you can be confident that you are getting a premium level of cover for you and your vehicle.

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