We take the hassle out of making a claim

If you need to make a claim you should call our UK call centre as soon as possible on 
0344 412 2142. Our dedicated helpline is open 24 hours a day, 7 days a week. Our expert claims team are here to help you any time day or night.


If you’re in an accident follow this process…

  • Don’t drive away – if it is safe to do so, stop and make sure no one has been hurt.

  • Take the other driver’s details. Including their name, address, and registration number. If anyone else was involved take down their contact details. This information should include witnesses.

  • Don’t admit blame or liability or offer to pay for any injury or damage caused.

  • Make a sketch of the accident scene and show all vehicles and people involved, including witnesses.

  • If it is safe to do so, use your camera phone to take pictures of the scene.

How to make a claim

  • Call the claims helpline on the number below any time day or night, we are open 24 hours a day, 7 days a week to take you call.

  • Our expert representatives will sort out your claim with the minimum of fuss in the shortest possible time.

  • The minimum information you will need when calling us is your name and address.

Other useful information to have when calling us is:

  • Policy number

  • Police crime reference

  • Contact details of others involved in the accident

  • Witness information

If you need to make a claim please call us now.

Claims helpline telephone numbers:

Van customers - 0344 4122142

Tailor your insurance package

Dial Direct offers premium insurance products with a wide range of features and benefits, allowing you to build a truly comprehensive insurance product that fits with your needs and lifestyle. When selecting a product, please make sure that it meets your individual insurance needs.

Motor Legal Protection

Claim back uninsured losses from the driver at fault after a motor accident. Included as standard with Dial Direct Premier Car Insurance and Dial Direct Van Insurance

Find out more

RAC Breakdown Assistance

There to help with any mechanical or electrical breakdown faults on your car or van. Included as standard with all Dial Direct motor policies

Find out more

Personal Accident Cover

Financial support to help you and your family if you are injured in a car accident

Find out more

Guaranteed Replacement Van

If your van has been written off or stolen, Guaranteed Replacement Van is here to help

Find out more


Comprehensive cover for lost or stolen keys, as well as replacement locks for your home and vehicle

Find out more

Tools Cover

An affordable way of insuring your tools to keep your business up and running

Find out more