We take the hassle out of making a home insurance claim

Ideally you will not have to make a claim on your home insurance policy, however if you do need to please call us as soon as possible on 0344 412 2140. Our expert claims team are here whenever you need help, regardless of whether it is day or night. The UK based call centre is open 24 hours a day, 7 days a week. We are here to make the whole process as simple and quick as possible.


How to make a claim

  • You will need to call the claims helpline as soon as possible. We are open 24 hrs a day, 7 days a week.

  • Our expert representatives will sort out your claim with the minimum of fuss and in the shortest possible time.

  • When calling us please ensure you have your policy holder’s name, address and details of the claim to hand.

Other useful information to have when you’re calling us

If you also have the policy number when calling us this will make the process even quicker. If a crime has been reported which is connected to the claim you are processing, please provide a police crime reference number.

Claims helpline telephone numbers:

Home customers - 0344 412 2140

Tailor your insurance package

Dial Direct offers premium insurance products with a wide range of features and benefits, allowing you to build a truly comprehensive insurance product that fits with your needs and lifestyle. When selecting a product, please make sure that it meets your individual insurance needs.

Family Legal Protection

Legal assistance and confidential advice to help you when you are involved in a legal dispute

Find out more