Home Emergency Assistance

Imagine coming home one evening to find that the heating has broken down, you have no hot water or electricity, or a pipe had burst. If this were to happen to you Home Emergency Assistance cover can provide you with the support you need to get your house up and running again! 

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Home Emergency Assistance could help protect you, as a home owner, in the event of a domestic emergency. 

We provide a 24 hour UK emergency claims line and we will arrange for qualified tradesman to come to your home to carry out emergency repairs.

Home Emergency Assistance features and benefits include:

  • Cover for plumbing and drainage emergencies including breakage of the sole toilet unit

  • Home security, including damages to locks, windows and doors is covered

  • No call out charges

  • Cover for unforeseen domestic power supply failure, including gas and electric

  • The total failure or breakdown of the main hot water or central heating system is covered

  • Cover for problems with pests in your home

Remember that:

  • Boilers older than 15 years old will not be covered. Additionally, boilers which have not been serviced annually will not be covered

  • Limits per claim are for up to 2 hours labour and/or £100 for parts and materials

  • A maximum of £250 per claim can be made for alternative accommodation costs

  • No claims can be made within 48 hours of the policy start date

For full details of benefits, exclusions, limitations and cover please see our policy wording.

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Tailor your insurance package

Dial Direct offers premium insurance products with a wide range of features and benefits, allowing you to build a truly comprehensive insurance product that fits with your needs and lifestyle. When selecting a product, please make sure that it meets your individual insurance needs.

Family Legal Protection

Legal assistance and confidential advice to help you when you are involved in a legal dispute

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