We take the hassle out of making a claim

If your car is involved in an incident or in the unfortunate case that it is stolen and you need to make a claim, you should call us as soon as possible on 0344 412 2142 so that we can help.


 


If you’re in a car accident…

  • Don’t drive away – if it is safe to do so, stop and make sure no one has been hurt

  • Take the other driver’s name, address and the number of anyone involved, including witnesses

  • Don’t admit blame or liability or offer to pay for any injury or damage caused

  • Make a sketch of the accident scene and show all vehicles and people involved, including witnesses

  • If it is safe to do so, use your camera phone to take pictures of the scene

How to make a claim

  • Call the claims helpline on the number below any time day or night

  • Our expert representatives will sort out your claim with the minimum of fuss in the shortest possible time

  • All you need when calling us is your name and address

Other useful information to have when calling us is:

  • Policy number

  • Police crime reference

  • Details of others involved in the accident

  • Witness information

Claims helpline telephone numbers:

Car customers - 0344 412 2142

Tailor your insurance package

Dial Direct offers premium insurance products with a wide range of features and benefits, allowing you to build a truly comprehensive insurance product that fits with your needs and lifestyle. When selecting a product, please make sure that it meets your individual insurance needs.

Motor Legal Protection

Claim back uninsured losses from the driver at fault after a motor accident. Included as standard with Dial Direct Premier Car Insurance

Find out more
 

RAC Breakdown Assistance

There to help with any mechanical or electrical breakdown faults on your car or van. Included as standard with all Dial Direct motor policies

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Guaranteed Replacement Car

If your car has been written off or stolen, Guaranteed Replacement Car is here to help

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Personal Accident Cover

Financial support to help you and your family if you are injured in a car accident

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Keycare

Comprehensive cover for lost or stolen keys, as well as replacement locks for your home and vehicle

Find out more