We take the hassle out of making a claim

If your car is involved in an incident or in the unfortunate case that it is stolen and you need to make a claim, you should call us as soon as possible on 0344 412 2142 so that we can help.


If you’re in a car accident…

  • Don’t drive away – if it is safe to do so, stop and make sure no one has been hurt

  • Take the other driver’s name, address and the number of anyone involved, including witnesses

  • Don’t admit blame or liability or offer to pay for any injury or damage caused

  • Make a sketch of the accident scene and show all vehicles and people involved, including witnesses

  • If it is safe to do so, use your camera phone to take pictures of the scene

How to make a claim

  • Call the claims helpline on the number below any time day or night

  • Our expert representatives will sort out your claim with the minimum of fuss in the shortest possible time

  • All you need when calling us is your name and address

  • Click here to book a windscreen repair or replacement 

Other useful information to have when calling us is:

  • Policy number

  • Police crime reference

  • Details of others involved in the accident

  • Witness information

Claims helpline telephone numbers:

Car customers - 0344 412 2142

Tailor your insurance package

Dial Direct offers premium insurance products with a wide range of features and benefits, allowing you to build a truly comprehensive insurance product that fits with your needs and lifestyle. When selecting a product, please make sure that it meets your individual insurance needs.

Motor Legal Protection

Claim back uninsured losses from the driver at fault after a motor accident. Included as standard with Dial Direct Premier Car Insurance

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RAC Breakdown Assistance

There to help with any mechanical or electrical breakdown faults on your car or van. Included as standard with all Dial Direct motor policies

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Guaranteed Replacement Car

If your car has been written off or stolen, Guaranteed Replacement Car is here to help

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Personal Accident Cover

Financial support to help you and your family if you are injured in a car accident

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Comprehensive cover for lost or stolen keys, as well as replacement locks for your home and vehicle

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